J.D. Power and the Independent Insurance Agents and Brokers of America (the Big “I") are excited to announce this week's release of the second annual Independent Agent Satisfaction Survey.
The study has emerged as the go-to source for top carriers seeking to improve their performance with you, the Agent. The results are shared with top executives across the industry, and if last year's reception is any indication, your feedback will help influence the agenda of many leading carriers and can be a driving force for change in the industry.
The main objective of the survey is to capture your experiences, satisfaction level and potential areas for improvement across your carrier relationship. The study will address numerous facets of the insurance process – from the quota/underwriting process and claims processes to policy servicing and insurer risk appetite, as well as commission management, product/service offerings, and communication.
The results will address the following areas:
- How does each service event you have with an insurer impact the overall perception of that insurer?
- Which critical service standards are most likely to drive high satisfaction?
- What should insurance carriers do to better meet your needs – and, in turn, the needs of your customers?
We aim to have truly robust results. Simply put, the more responses we receive, the stronger and more encompassing the information will be. Thus, better decision-making will be possible.
What's more, participants will receive a complimentary summary report of the study results and a $50 Amazon gift code for taking the time to complete. Any licensed agent who works with insurance carriers in any member agency are eligible to participate!
Click here to login and take the survey.
To be sure you're able to participate, or to ask any questions, please contact Tom Super from J.D. Power at Thomas.Super@jdpa.com.